Privacy Policy
Last updated:
We are a New Zealand business and comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles. This policy describes how we collect, use, and protect your personal information when you use our website or contact us.
Information We Collect
We collect information that you provide directly to us, including your name, email address, and any messages you send through our contact form. We may also collect technical information such as your IP address, browser type, and device information when you use our website.
How We Use Your Information
We use the information we collect to respond to your inquiries, process orders, improve our services, and communicate with you about our products. We do not sell your personal information to third parties for marketing purposes.
Legal Basis for Processing (GDPR)
Where applicable under the General Data Protection Regulation, we process your data on the basis of: your consent (e.g. when you contact us or agree to cookies); performance of a contract; our legitimate interests (e.g. improving our website); or compliance with legal obligations.
Sharing and Disclosure of Information
We may share your information with service providers who assist us in operating our website or conducting our business, such as hosting or analytics providers. We may also disclose information where required by law or to protect our rights and safety.
Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We review our security practices periodically.
Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to access and correct your personal information. You may withdraw consent at any time where processing is based on consent. If you are not satisfied with how we have handled your information, you may make a complaint to the Office of the Privacy Commissioner (privacy.org.nz). For residents of other countries, you may also have rights under local law (e.g. GDPR in the European Union). To exercise your rights, contact us using the details below.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. Where we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for a limited period unless we have an ongoing relationship with you.
Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
Third-Party Services
We may use third-party services that collect or process data. Google Ads: we may use conversion tracking to measure the effectiveness of advertising. Remarketing: we may use remarketing to show relevant ads to visitors who have previously visited our site. Google Analytics: we may use Google Analytics to analyze website traffic and usage. Google Maps API: our contact page may embed a map provided by Google; use of the map is subject to Google's privacy policy. These services may use cookies and similar technologies as described in our Cookies Policy.
Use of Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. For detailed information, see our Cookies Policy.
Policy Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date. We encourage you to review this policy periodically.
Contact Information
Coastal Rope & Nautical Decor is based in Albany, Auckland, New Zealand. For questions about this Privacy Policy or your personal data, contact us at aurora@frizelonxytharel.world or visit our contact page for our full address and phone number.